FAQ

What is Proofline?

Practical sourdough and bread-baking guides in PDF. Everything we sell is chosen with cooking and baking (digital guides) in mind, so the pieces work together and make your routine simpler.

What kinds of products do you sell?

We specialize in sourdough starter and home bread-baking guides for beginners. Our catalog covers digital guide and digital library — all selected for the same purpose: practical, well-made items for people who care about cooking and baking (digital guides).

How do I choose the right product for me?

Each product page describes what the item is for, how it is used and what to consider before buying. If you are between two options, think about how often you will use it in your cooking and baking (digital guides) routine — the simplest version usually wins.

How much does shipping cost?

Shipping is simple and the same for every product: Express Shipping $21.12, Standard Shipping $12.64 and Economy Shipping is free. You see the exact rate at checkout before paying.

How long does delivery take?

We process orders in up to 3 business days. After that, delivery usually takes between 10 and 20 business days. These are estimates and can be affected by carrier delays, customs or peak seasons.

Do you ship to my country?

We ship to the United States and to Europe and the United Kingdom. If your country is not covered at checkout, we cannot deliver there yet.

How can I track my order?

As soon as your order ships we email you a tracking number. Tracking updates can take a few hours to appear on the carrier's website.

Can I change or cancel my order?

Orders start processing quickly, so changes are not always possible. Email melodyerofionna@outlook.com right away with your order number and we will do what we can before the order ships.

What is your return policy?

You can return any item within 30 days of delivery if it is unused and in its original packaging. If the order arrives damaged, defective or is not what you ordered, we refund you or send a replacement and cover return shipping. The full policy is on our Refund policy page.

Are my payments secure?

Yes. Payments are processed by Shopify's checkout with encryption, and we never see or store your card details. You can pay with the main credit and debit cards and other methods shown at checkout.

Will I pay any extra fees?

You pay the product price plus the shipping rate shown at checkout — nothing else. Customers outside the United States may be charged import taxes by their country, which are not included in the price and are set by local rules.

How do I contact you?

Email melodyerofionna@outlook.com or +1 (714) 625-9714, Monday – Sunday: 8:00 AM – 6:00 PM. The Contact page also lists every way to reach us.

Why buy cooking and baking (digital guides) from Proofline?

Rise at your own pace. We focus only on sourdough starter and home bread-baking guides for beginners, choose every item for how it performs in real life, keep the catalog small on purpose and back everything with a fair return policy and fast support.